Tel: 01303 243255

The small print.

Minimums

The minimum order value is £250 and for the UK will be sent carriage free. For any destination outside the UK carriage will be charged at cost.

New accounts

East of India is a trade only supplier and may require evidence of business trading (VAT certificate, business invoices, etc) before supplying any new customer. All customers wishing to open a credit account will need to provide three trade references plus one bank reference giving full addresses and telephone numbers. We reserve the right to reject any application that we feel is not ‘bona fide’ trade and to refuse any prospective customer if their location could be detrimental to the trade of an existing account.

Products & prices

All current products and prices are exclusive of VAT and are listed on this website and within the latest printed price list. We reserve the right to alter prices and products if necessary. Limited re-allocation of current product codes may take place, together with redundant product codes being re-issued at the start of each year. Products and ranges are constantly being updated and may therefore differ from those pictured.

Payments

We are happy to accept payment by cheque, bank transfer or by using the following credit/debit cards: Mastercard, Visa, Maestro and Visa Debit. Credit terms are for account customers only. East of India retains title to all goods supplied until full payment has been received.

Returns

Despite our quality assurance efforts, damages can occasionally occur in production or transit and order processing errors can be made. Please inspect all goods carefully upon receipt and notify us of any damages or errors within 7 days. We also kindly ask you to document the claim with photos to be sent to us at sales@eastofindia.co.uk. We will provide you with an authorisation number which is required for all returns. Goods returned without authorisation will not be credited for postage costs. All returns must be sent via Royal Mail second class delivery and postage will only be refunded to this value. For authorised returns, please pack the the product carefully in our original packing to avoid damage in transit. Any product returned with price stickers or other markings or without its original packaging may incur a 25% re-stocking fee.

Copyrights

Copyright exists on numerous designs and many are produced exclusively for us. Infringement of our copyright will be pursued to the full extent of the law. Reproduction in any form whatsoever of East of India website content or printed catalogues is strictly forbidden without prior written consent from East of India. All copyrights, design right and other intellectual property rights on our designs and products (including the images and text within this website and our printed catalogue) remain the property of East of India.

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